PRESIDENT’S SERVICE EXCELLENCE AWARD 2009 NOMINATING & SELECTING CANDIDATES:

1. In October of each year, the President issues a letter (in English and Arabic) to the AUB community specifying the purpose of the Award, the nomination criteria, and the form to use for nomination, where to submit the nomination, and the deadline for submission.

2. At the same time, posters about the award should be designed with the Publications office and printed and distributed by the Office of Information.

3. SQTT Members to encourage nomination of outstanding employees by informal word of mouth with various members of the community, throughout the nomination period.

4. Upon submission deadline (end January of following year), the file of nominations is handed over to the Chair of the Service Quality Task Team (SQTT).

5. Each of Campus and AUBMC HR review their part of the nominations file and completes the “Round 1” activities mentioned in appendix “A”. (Deadline February 15).

6. The office of the SQTT Chair cross-checks the list of nominees with previous years’ lists to determine if any has been nominated and/or interviewed in the past. This information, in addition to any previous summary/portfolio, should be made available to the relevant sub-team before "Round 2" gets started.

7. Nominations are divided over three sub-teams. Each sub-team completes the “Round 2” activities mentioned in appendix “A”, and recommends about 4 candidates to the SQTT. (Deadline April 10).

8. All sub-teams should use the standardized scoring criteria as per appendix “B”. Sub-teams should only report the name of 4 candidates recommended, with scores non-ranking.

9. The SQTT, at large, should spend adequate amount of time to debate the recommendations of the sub-teams and recommends about 5 candidates to the Service Quality Oversight Team.

10. The Service Quality Oversight Team confirms (or amends) the recommendations of the SQTT. (Deadline April 30).

11. The President confirms the recommendations of the Service Quality Oversight Team. This is normally completed before the end of April to allow time for preparing the awards, name plates, ceremony, etc.).

12. A date, time, & location are set for the ceremony (by the President), where the awards are to be delivered. This ceremony is normally held in June (two weeks before commencement).

13. Publicity about the event and the awardees to take place prior to event.

 

List of staff who won this award.